{"id":3078,"date":"2025-03-14T09:00:00","date_gmt":"2025-03-14T00:00:00","guid":{"rendered":"https:\/\/www.kuzanbo.jp\/?p=3078"},"modified":"2025-04-08T23:18:13","modified_gmt":"2025-04-08T14:18:13","slug":"booking-engine-renewal","status":"publish","type":"post","link":"https:\/\/www.kuzanbo.jp\/en\/2025\/03\/14\/booking-engine-renewal\/","title":{"rendered":"Notice of Official Reservation System Changes"},"content":{"rendered":"
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We are pleased to announce that, to make your reservation more comfortable, starting March 14, 2025Reservation system changed<\/strong>We have done so.
The new system offers a smoother reservation process and more convenient functions.<\/p>\n<\/div>\n

BOOK YOUR STAY<\/a><\/p>\n

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For reservations made through the old reservation system<\/h3>\n

To confirm, change or cancel reservations made prior to March 14, 2025, please refer to the FAQ below.<\/h4>\n<\/div>\n

<\/h4>\n

\uff5cFrequently Asked Questions\uff5cOld Reservation System (Reservations made before March 14, 2025)<\/h3>\n

Q I want to change the date.<\/h4>\n
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A You can change your reservation by clicking on the button in the reservation confirmation e-mail when you make a reservation.<\/p>\n

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Q I want to change the number of people<\/h4>\n
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A You can change your reservation by clicking on the button in the reservation confirmation e-mail when you make a reservation.<\/p>\n

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Q I want to change the number of people<\/h4>\n
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A You can change your reservation by clicking on the button in the reservation confirmation e-mail when you make a reservation.<\/p>\n<\/div>\n

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Q I want to add or change options (e.g., change the number of dogs)<\/h4>\n
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A You can add or change your reservation by clicking the button in the reservation completion e-mail when you make a reservation.<\/p>\n<\/div>\n

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Q I want to change the room type<\/h4>\n
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A If there are rooms available in your preferred room type, you can change the room type by clicking the link in the reservation confirmation e-mail when you make your reservation.<\/p>\n

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Q I want to change the credit card used for the reservation.<\/h4>\n
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A. Reservations cannot be changed, so please make a new reservation by yourself using the new reservation system. Please cancel your current reservation after rebooking with the new credit card information first.<\/p>\n

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Q I want to change my meal plan.<\/h4>\n
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Please contact us via email<\/a>.<\/p>\n

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Q I want to cancel my reservation.<\/h4>\n
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A. Cancellations must be made in person through the reservation page. We cannot accept cancellations or schedule changes by phone.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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