Notice of Official Reservation System Changes
We are pleased to announce that, to make your reservation more comfortable, starting March 14, 2025Reservation system changedWe have done so.
The new system offers a smoother reservation process and more convenient functions.
For reservations made through the old reservation system
To confirm, change or cancel reservations made prior to March 14, 2025, please refer to the FAQ below.
｜Frequently Asked Questions｜Old Reservation System (Reservations made before March 14, 2025)
Q I want to change the date.
A You can change your reservation by clicking on the button in the reservation confirmation e-mail when you make a reservation.
Q I want to change the number of people
A You can change your reservation by clicking on the button in the reservation confirmation e-mail when you make a reservation.
Q I want to change the number of people
A You can change your reservation by clicking on the button in the reservation confirmation e-mail when you make a reservation.
Q I want to add or change options (e.g., change the number of dogs)
A You can add or change your reservation by clicking the button in the reservation completion e-mail when you make a reservation.
Q I want to change the room type
A If there are rooms available in your preferred room type, you can change the room type by clicking the link in the reservation confirmation e-mail when you make your reservation.
Q I want to change the credit card used for the reservation.
A. Reservations cannot be changed, so please make a new reservation by yourself using the new reservation system. Please cancel your current reservation after rebooking with the new credit card information first.
Q I want to change my meal plan.
Please contact us via email.
Q I want to cancel my reservation.
A. Cancellations must be made in person through the reservation page. We cannot accept cancellations or schedule changes by phone.
