FAQ Frequently Asked Questions

空山望

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Check-In/Out
Transportation/Weather
Guest Rooms
Dining
Pets
Small Children
Before Reservation
After Reservation

Check-In/Out

　　　

What time can I check in?

Check-in is from 3:00 PM, and check-out is by 12:00 PM the following day.
　　　

What if I arrive late?

Since there is no front desk, you can arrive anytime after 3:00 PM.
If you have reserved dinner and will arrive after 7:00 PM, please inform us.
　　　

Can I check in early?

Check-in is from 3:00 PM, so please wait in the lounge or restaurant until that time.
　　　
How do I check in?
We offer a non-face-to-face self-check-in system.
1. After your reservation, you will receive an email regarding the pre-check-in procedure no later than 5 days before your stay. Two days before your stay, you will receive an email with your [Room Number], [Key Code], and [Reservation Code]. Please keep this information handy when you arrive.
2. On the day of your stay, after arriving at your villa, unlock the front door using the [Key Code] provided.
3. Once inside, enter the [Reservation Code] into the check-in tablet near the entrance to complete the check-in process.
　　　

How do I check out?

You can use the same tablet device used for check-in to check out on your own.
　　　

Is there parking available?

There are two outdoor parking spaces next to each villa. If needed, you may park along the road. For those arriving with more than three cars, please use the Spa & Dining parking lot.

Dedicated parking space next to the villa.
　　　

Is there an EV charging station?

Each villa has one charging station (200V outlet; not a fast charger) in the parking space. Please bring your charging cable and use it during your stay. For more information on nearby charging stations, you can search via EVsmart.

Transportation/Weather

　　　

Is there a shuttle service?

We do not offer a shuttle service. If you are coming by public transportation, please take a taxi from Karuizawa Station.
Approx. 40 minutes
Meter fare: about 12,000 yen one-way (varies depending on road conditions)
For taxi reservations or inquiries, please contact Karuizawa Kanko Taxi (TEL: 0267-45-5408).
　　　

Can you tell me about the weather, road conditions, and current situation in the Kita-Karuizawa area?

Weather Forecast:Weathernews (Kita-Karuizawa)
Asama Kuzanbo: Live Camera

＜Winter＞
Please check for snow accumulation and road freezing information before arriving. From mid-November to April, studded tires or chains are required. After mid-November, temperatures may drop below freezing.
Road Snow Conditions
Kita-Karuizawa Intersection Live Camera

Conditions on the early morning of November 16, 2022

＜Summer＞
The Kita-Karuizawa area, located at an altitude of 1,100 meters, is cooler than the Karuizawa area. It can get chilly in the mornings and evenings, so please bring an extra outerwear to stay warm.
　　　

Are there any recommended sightseeing spots nearby?

Within a 5-minute drive from Asama Kuzanbo, you can visit "Asama Otaki (waterfall)" and "Uodomeno Falls". If you venture a bit further, Nakakaruizawa and Kusatsu Onsen are about 30 minutes away by car, offering easy access to both the Karuizawa and Kusatsu/Yamba areas, which are full of attractions. For more details, please refer to the purpose-specific "Asama Kuzanbo Guide Map."

Asama Otaki

Uodomeno Falls

Guest Rooms

　　　

Can I see Mt. Asama from the room?

You can enjoy a magnificent view of Mt. Asama from all the villas.
　　　

Do the rooms have bathtubs?

All villas are equipped with bathtubs (heated water) that offer views of Mt. Asama. The Polaris villas also feature jet baths. Enjoy the mineral-rich Asama natural spring water.
　　　

Where can I use Wi-Fi?

Wi-Fi is available throughout all guest villas and within the entire facility.
　　　

What appliances are provided in the rooms?

Electric kettle/Refrigerator with freezer/Microwave oven/Toaster/Ice maker (Polaris villas only)/Two TVs/Air purifier (Ecolle Water)/Humidifier/Hairdryer
　　　

What bath amenities are provided?

Full set of towels/Bathrobe/Pyjamas (top and bottom)/Earplugs/Toothbrush set/Hairbrush/Razor/Body towel/Organic shampoo/Conditioner/Body soap/Soap/Cleansing face wash
We provide a basic (not excessive) selection of eco-friendly organic products.
　　　

Can I use fireworks?

Guests staying from July to September will receive a complimentary fireworks set. The set, including a dedicated fireworks bucket, will be prepared in your room.
Please note that for safety reasons, we kindly ask that you do not bring your own fireworks. Fireworks should be set off outside the villa entrance or in the kids' playfield for safety reasons.

*Image for reference

Dining

　　　

What does dinner include?

For dinner, during the Summer season (April to October), we offer BBQ and other dishes. You can enjoy a BBQ in your villa. We provide all the necessary ingredients and equipment, including high-quality branded meats and carefully selected highland vegetables. During the Winter season (November to March), you can enjoy hot pot dishes, such as shabu-shabu, in your villa. Advance reservation required.

Kuzanbo BBQ | Summer Season Only

Hamo (pike conger) Shabu-Shabu | Summer Season Only

Matsusaka Beef Shabu-Shabu

Shinshu Miso Base Seafood Hot Pot

All meals are by reservation only. If you wish to change to a meal-inclusive plan, please contact us by email at least 5 days before your stay.
　　　

What does breakfast include?

For breakfast, we offer either Japanese or Western-style meals, served in your room. Some dishes, such as locally sourced premium eggs from the Asama Highlands, are prepared by guests to their preferred style as part of a simple self-cooking experience. Advance reservation required.

Japanese Breakfast

Western Breakfast

All meals are by reservation only. If you wish to change to a meal-inclusive plan, please contact us by email at least 5 days before your stay.
　　　

What time can we have meals?

For dinner, you can start at any time you like, with the latest being 7:00 PM. After your arrival, a staff member will confirm your preferred time via the in-room telephone.
For breakfast, you can also enjoy it at any time you prefer. We will deliver the breakfast ingredients to your room after dinner the night before.
　　　

How do I make a meal reservation?

Please select a meal-inclusive plan when making a reservation on the booking page.
We do not accept meal orders on the day of your stay. If you wish to add meals, please inform us by email at least 5 days before your stay.
　　　

Can we have BBQ on the terrace even in the rain or winter?

In case of rain or during the winter season, you can enjoy the BBQ ingredients indoors using a hot plate.
　　　

If I book more than two villas, can we eat together?

If the total number of guests is within the maximum occupancy of each villa, you can dine together in one villa. If the combined group exceeds the occupancy limit, we can arrange for you to dine at the restaurant (which has a terrace).
　　　

Can we bring our own food or drinks?

For hygiene reasons, we kindly ask you not to bring outside food or drinks, except for meals for small children or your accompanying dogs.Please note that we do not provide equipment or tableware rentals. You are welcome to enjoy the complimentary drinks provided in your villa.
Additional drinks are available for purchase.
　　　

What drinks are available in the room?

Please feel free to enjoy the drinks in the refrigerator. You can also enjoy the Asama natural spring water from the tap. (The selection of drinks may vary depending on the season.) Examples include a bottle of select wine, beer, highball or chu-hi, oolong tea, soda, and juice.
　　　

Are there any nearby places to have dinner?

The nearest dining options are a 30-40 minute drive to the Naka-Karuizawa area. Many guests choose to book our meal-inclusive plans.

【Information about the Tenku Dining Restaurant】
You can also dine at our on-site restaurant during dinner hours. The menu is the same as the in-room dining option. Reservations are required. For more details, click here.
　　　

Is there a shop on-site?

There is no shop on-site. However, there is a Lawson and a 7-Eleven at the Kita-Karuizawa intersection, about a 10-minute drive away. We recommend purchasing any necessary items in advance.

Pets / Dogs

　　　

Are there rooms where I can stay with my Dog?

Yes, you can stay with your Dog in our villa rooms. Multiple Dogs are allowed (up to 3 Dogs per villa, and for large Dogs (20kg or more), only one is permitted per Polaris room). There is a facility usage fee of 4,000 yen (tax included) per Dog. Please select the "With Dog" option when making a reservation on the booking page.
　　　

What pet amenities are available?

We provide a cage, towels, food bowl, water bowl, toilet, deodorizing bags for the toilet, lint roller, and more. Additionally, the DOG Suite in Polaris, limited to one room, features a designer Dog house.

Dog Amenities

DOG Suite
　　　

Are there any specific guidelines for staying with pets?

Please bring diapers and food for your Dog. Outside of your villa, please use a leash at all times. When staying with your Dog, be sure to review the pet policy and terms of use.

Small Children

　　　

What baby items are available?

We provide baby chairs, special odor-proof diaper bags, and more.
Please note that we do not have baby cribs available.
If you choose a plan that includes bedding, we can prepare futons in the Japanese-style room, which can be used not only at night but also for your child's nap during the day.
　　　

Is there a children's meal?

For breakfast, we offer a Western-style kids' box for preschool-aged children. For dinner, the same meal as adults is generally provided, but you can request a special hamburger steak meal instead. Please let us know when you make your reservation. There is no change in the meal price.

Kids' Breakfast

Special Hamburger Steak Meal
　　　

Is there a charge for children's accommodation?

There is a charge for preschool-aged children.
Please check the reservation website for details.
*Children under 3 years old who share a bed (without bedding or meals) stay free of charge.
Up to 3 children can share a bed in Polaris rooms, and up to 2 children in Sirius and Cassiopeia rooms.
These numbers do not count towards the room capacity.

Before Reservation

　　　

How can I make a reservation?

Reservations can be made through our online booking page. We do not accept reservations via phone or email. By booking through our official reservation page, you can easily make changes to your reservation online, if needed.
　　　

I can't book for a date 4 months in advance. When can I make a reservation?

On the official reservation site (including Diners Club), reservations for the month and four months in advance begin on the 1st of each month. (Example: Reservations for August open on April 1st.) On other external reservation sites, bookings for the month and three months in advance start on the 1st of each month. (Example: Reservations for July open on April 1st.)
　　　

How many people can stay?

We have three types of rooms, accommodating 4, 6, or 8 guests. For more details, please click here.
　　　

What are the rates?

Rates vary depending on the season, plan, and type of villa. Please check the booking page for detailed information.
　　　

Can I pay in cash upon arrival?

Payments can be made via various credit cards through the reservation site. We only accept advance payments, and on-site payments or cash transactions are not available.
　　　

I’m considering a longer stay and would like to choose between options of with or without meals.

On the official reservation site, we offer a [Long Stay Discount Plan]. On https://www.ikyu.com, please book a meal plan and a room-only plan for separate nights. If you reserve the same room type, we will ensure you stay in the same room.

After Your Reservation

　　　

Can I get a receipt?

After check-out, you can issue a receipt yourself online through the respective reservation site. You can also freely change the name on the receipt.
　　　
I want to change my reservation details.
The method varies depending on the content of the changes and the reservation site.
If you booked through the official page, you could modify (1) the date, (2) the number of guests, (3) options, and (4) the room type online via the link in your reservation email. If you booked through Ikkyu.com, please see the following links:
　　　

I want to change the date.

You can make changes via the reservation page.

　　　

I want to change the number of guests.

You can make changes via the reservation page.

　　　

I want to add or change options (e.g., change the number of dogs).

You can add or change options via the reservation page.

　　　

I want to change the room type.

If the desired room type is available, you can make changes via the reservation page.

　　　

I want to change the credit card used for the reservation.

This cannot be changed. Please rebook with the new card information first, then cancel your current reservation.

　　　

I want to change the meal plan.

Please contact us via email. Changes are accepted until 5 days before your stay.
　　　

I want to cancel my reservation.

Please cancel your reservation on your own through the reservation page. We cannot process cancellations or date changes over the phone.

For other inquiries